Booklet

author

Michael Janda

Business

You Can't Please Everyone

business

Business

|

You Can't Please Everyone

After a client had a bad experience... “Hey Michael, Is that okay? I mean having bad clients on us. My intention was always to please everyone.”

Pleasing Everyone is Impossible
I broke my back trying to have a perfect experience with every client. I tried so hard. Hundreds of clients. Thousands of projects. I never wanted a client to have a bad experience or bad results, but alas, it is impossible. Sometimes, by your fault, their fault, or nobody’s fault, projects go sideways and a client has a bad experience.⁣

Even the Biggest Brands Have Mishaps
The biggest, most coveted brands, in the world still have customer mishaps. If these esteemed brands cannot please everyone with their seemingly endless resources, you shouldn’t expect to be able to either.⁣

In July, 2018, just 10 minutes into Amazon’s annual Prime Day the site crashed feeding millions of customers error messages. ⁣

The esteemed Plaza Hotel in New York City, $800 per night, has 6,645 Google reviews. 2% of them are 1-star including... “No security, not a safe place for children. Lacks hospitality. The general manager lacks compassion. Front desk manager is equally as rude, and will not try to please. Do not stay here, it is overpriced and you will be disappointed.”⁣

In February 2019, college basketball’s number one star, Zion Williamson, made a sharp pivot on national television in his Nike shoes. His shoe exploded. His foot burst out of the seam. He left the game with a sprained right knee.⁣

Amazon still has millions of happy customers and billions of dollars in sales.⁣ The Plaza Hotel still fulfills New York City traveler dreams with full rooms and happy customers.

Nike still sells millions of shoes each year and retains its position as the shoe brand to beat. ⁣

Try your best to please every client. And when the eventual mishap occurs, know that it probably won’t destroy your business. Pick yourself up and do better with the next client. ⁣

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