Booklet
THIS METHOD HELPS GOOGLE DETERMINE A PRODUCTS SUCCESS
THIS METHOD HELPS GOOGLE DETERMINE A PRODUCTS SUCCESS
H - appiness
How do people feel about our product?
Metrics:
- Net Promoter Score
- Customer Reviews and Ratings
E - ngagement
How oftern and how long are people using our products?
Metrics:
- Number of actions (video uploads, likes, comments, etc.)
- Session duration
- Number of visits per timeframe
A - doption
How many people sign up and become regular users?
Metrics:
- Number of one users over a period of time
- New Purchases
R - etention
How many people return to use our product?
Metrics:
- Churn Rate
- Repeat Purchases
- Number of Active Users
T - ask Success
Can people achieve their goals in a quick and easy way?
Metrics:
- Time to complete a task
- % of completed tasks
- % of error