Booklet

author

Michael Wong

Design

STOP BLAMING THE CLIENT

design

Design

|

STOP BLAMING THE CLIENT

Lets take a step back and reflect.

It seems as though it's always the client's fault when things go south..

BUT THEY'RE PAYING FOR OUR EXPERTISE

Our clients are not the domain experts. It's not their responsibility to manage the process.
It is our job to instil trust from the start and to truly understand their insecurities to meet their needs.

ASK WHY
Why do they keep asking for changes?
Why do they keep requesting to 'have a chat'?
Why have they started micromanaging?

INSTEAD OF POINTING THE FINGER

REFLECT ON WHAT YOU CAN DO BETTER

IT'S NOT ALWAYS THE CLIENT'S FAULT

The secret to managing client expections is to over communicate. I can not stress how important it is to be transparent and proactive.

Here are a few tips:

  • Be vocal about your thoughts and process.
  • Give your client an update every 2 days. Even if there are no updates.
  • Be proactive and over communicate. Reassure the client what they can expect in the days to come.

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