Booklet

author

Michael Janda

Design

Miserable Client

design

Design

|

Miserable Clients.

I don’t want to work with this client anymore. What do I do?

Option 01⁣
Give the money back and fire the client. If you can absorb the financial loss, give them their money back and part ways. The emotional pain outweighs the financial gain. This is the quickest way to fire a client. “This engagement isn’t working out for either of us. We will be refunding your money and invite you to find a new vendor.

Option 02⁣ Fire the client and negotiate a settlement. Rather than giving all of the money back you are entitled to be paid for the work you’ve done. Propose a fair settlement for the work completed. “We have decided it is best for you to work with another designer to finish this project. We have completed 50% of the project. You have paid 50% of the fee. We will deliver the files to you today.

Option 03⁣
Finish the job, get paid, and move on. Sometimes it is worth pushing through, endure the emotional trauma and finish the project with a resolve to never work with the client again. “We are happy to make these extra changes and look forward to wrapping up the project soon.

When the emotional pain outweighs the financial gain, it is time to fire the client.

Take a deep breath and go for it.⁣

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