Booklet

author

Michael Wong

Design

How to Provide UI or UX Feedback

design

Design

|

How to Provide UI or UX Feedback

FEEDBACK SHOULD BE CONSTRUCTIVE

  1. ALIGN
    Start the session off by talking and understanding the context of the design. Example discussion points:
    undefined
    What is this feature looking to achieve?
    Who is this for?
  2. GOALS
    Make sure you understand what the true goal is for the project. Feedback that is not anchored towards a clear objective is simply, 'an opinion'.
  3. ASSESS
    Now that you have a better idea of the problem and how the solution was created, it's time to compile your thoughts.
    Make sure you give yourself enough time to synthesise everything. There's no rush when providing feedback.
  4. COMPLIMENT
    Once you're ready to be the bearer of all the good and bad news, start all feedback sessions on a positive note.
    Compliment the things the designer did well, then proceed to ideas for improvement.
  5. FEEDBACK
    As mentioned before, all feedback needs to be constructive. Make sure all your ideas for improvement are RE-ALIGNED to the goals and objectives of this piece of work.

HERE'S AN EXAMPLE:

Problem: Help pet owners find trusted vets
Goal: Increase enquiries on a vet directory page.

"Sarah, I love the way you've made the CTA's extremely clear for each vet. That should definitely help increase enquiries. Have you also thought about adding more trust signals, such as the use of

MORE TIPS:

  • Avoid being overly negative
  • Replace 'l think' with 'Have you thought of?'
  • Ask more questions, instead of stating your ideas
  • Be encouraging, but there's no need to 'baby' them, we're all adults here
  • Always end the session on a positive note

DID YOU FIND THIS USEFUL?
Let me know in the comments below. I promise you, I respond to everyone e

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