Booklet

author

Seema Batavia

Marketing

How Do You Build Brand Loyalty.

marketing

Marketing

|

How Do You Build Brand Loyalty.

Brand Loyalty is when customers become committed to one brand over its competition.
This leads to them picking the brand consistently over another one.

WHY ARE CUSTOMERS LOYAL TO A CERTAIN BRAND?
This could be due to several reasons, entirely dependent on the customer, including:

CONVENIENCE STATUS TRUST CHARACTER EXCITEMENT CAMARADERIE

SO HOW DO YOU BUILD LOYALTY?

  1. Engage Authentically.
  2. Reward Loyalty.
  3. Pay Attention to
  4. Reviews & Feedback.
  5. Be Responsible with Their Data.
  6. Maintain a Positive Social Media Presence.
  7. Perfect Your Customer Service.

A LOYAL CUSTOMER WILL STAND BY YOU WHEN TIMES ARE ROUGH. BUT REMEMBER, IT'S JUST AS EASY TO LOSE THEM IF YOU'RE NOT CAREFUL.

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