Forgiveness Points: the Unspoken Currency of Business
FORGIVENESS POINTS: The Unspoken Currency of Busines
At some point in the lifecycle of your business relationship with a client, something will go awry. When that happens you will need their forgiveness, or you will lose the client.
Forgiveness points are the currency you spend for a client to overlook your inevitable flaws.
When you start a new job or land a new client, you start with zero forgiveness points.
Over time you build up forgiveness points through good work and quality client experience.
Forgiveness points are spent when things go wrong.
When your points go negative, you will likely lose the client. Remember, you start with zero, so be sure not to mess up the very first project.
Forgiveness points are usually earned at a slower rate than they are spent
Amaze your clients for as long as you can, because, someday, you will have a disaster project with nothing to see you through but forgiveness points.