Empathy Map Why and how to use it

Empathy Map Why and how to use it

An Empathy map will help you understand your user's needs while you develop a deeper understanding of the persons you are designing for.

An Empathy map consists of four quadrants, divided into four traits..

Says

Thinks

Does

Feels

There are 4 main questions to answer about the user when filing out the quadrant

Synthesise the user's needs based on your Empathy Map. This will help you to define your design challenge.